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End User IT Support

1st line IT support, tailored to meet your business needs.

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 5 STAR IT SUPPORT? 

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IT Support Options Available

Fully managed remote end-user service desk

Fully managed onsite end-user service desk

  • Dedicated access to our community IT professionals

  • Flexible SLAs, ITIL accredited and customer portal access

  • Outsource the management of your existing in-house service desk

  • Reduce transition time and enable innovation focus

Extra IT support at your site

Extra IT support through our service desk

  • Additional 1st line support deployed at your office

  • Or an IT engineer deployed at your office

  • Additional 1st line support located at our offices

  • Using your tools and processes

Managed Service Desk

Option 1:

I want a partner to provide a fully managed service desk for my end-users so I can focus on transformation.

If you don’t want internal resources tied up delivering end-user support, you can leverage our fully managed service desk solutions:

Support Service Desk

Option 2:

I want to continue to manage my service desk but I need help maintaining skills and resources.

If you’re spending a lot of time finding and maintaining the right resource level and skill sets, you can leverage our flexible IT support services:

why choose us

6 REASONS TO PARTNER WITH US

Quick response

We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

Experienced

In more than 18 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

No geek speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

Business savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

One Stop Shop

We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Service Delivery Results

20 sec

Average Call Waiting Time

75%

Same Day Resolution

55,650

Service Desk Tickets resolved

98%

SLA's Met

94%

Customer Retention

95%

Customer Satisfaction

 
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Have you got Efficient IT Support Services?

Our interactive, digital tool can rank capabilities such as performance, capacity, business alignment, and innovation to assess the strengths and weaknesses of your IT Support Services.

Based on your score, you will receive a tailored assessment with recommendations on how to improve your IT Support Services performance.

It is free and can be done as many times as needed.

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Frequently Asked Questions

Can Managed IT reduce my operational costs?


It varies from organization to organization. But yes, the performance of your IT assets declines as time passes. An ageing infrastructure can leave you vulnerable to a data breach, data loss and cyberattacks. When you choose a managed IT infrastructure service or cloud hosting, your IT environment is maintained and updated regularly for optimal performance at a fraction of the cost.




What value will managed services bring to my business?


We aim to bring in technical value to your business in the simplest way. We’ll work with to understand the nuances of advanced technology and explain the specifics of each recommendation we present.




Will hiring an MSP be a threat to my internal IT team?


We won’t be a threat, rather we’ll be an extension of your current team. We help you fill in the gaps with our expertise and industry experience.




Who is responsible of my IT systems?


The IT environment involves many moving parts—storage, network, backups, security, visualization and more. When you utilize an MSP, you have access to experts such as network engineer, cloud manager, communication technicians and cybersecurity professionals. You nurture relationships with experts that builds and develops your system with an added layer of comfort making sure that you don’t waste your IT investments.




How do you monitor IT infrastructure conditions? Is it something we can see?


Yes. We have a customized graphic dashboard that reports on all aspects of infrastructure and is provided to all customers subscribing to this service. Our data-driven approach to reporting enables you to see a summary of your IT infrastructure performance at any given time.