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End User IT Support

1st line IT support, tailored to meet your business needs.

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Cost Savings & Budget Control


Outsourcing allows for variable costs, which enables you to budget effectively and save money. With an outsourced IT contract, you pay a fixed monthly fee, but you can customize the level of service to meet your business's needs. Additional support is available as needed, and you only pay for what you consume and when you consume it. Outsourced IT can significantly reduce operating costs, allowing you to maintain a predictable and manageable IT budget.




Reduce Labor Costs


Having in-house IT staff can be costly, particularly when ongoing training is required. Outsourcing IT enables you to concentrate on other operational aspects of the business, while saving money on internal IT labor costs.




Technical Expertise


In comparison to a single in-house IT engineer or even a small in-house IT team, managed services can provide you with a team of expert engineers with a wealth of experience. With technology advancing at a breakneck pace, it's nearly impossible to stay ahead of the curve. External IT support partners receive the most up-to-date training and are well-versed in new products and services. Investing in capabilities is critical to success, and a Managed Service Provider may be able to bridge the technical expertise gap that your in-house team may be experiencing.




Time Saving


Your internal IT resources are likely to be extremely busy; outsourcing can alleviate this burden by saving time and relieving internal employees of time-consuming tasks. It can be difficult to keep up with evolving technology because IT changes at such a rapid rate, which can be both difficult and time consuming. Your IT team will have more time to concentrate on strategy and growth.




Latest Technology


A reputable IT service provider will have the resources necessary to immediately begin new projects, will bring years of industry experience, and will provide access to an expert team. They will be able to provide and supply hardware that incorporates cutting-edge technology across a variety of vendor solutions. Additionally, they may offer advice on how to avoid outdated hardware and provide support for extending the life of existing technology beyond the vendor's end-of-service-life (EOSL) warranty





Cost Savings & Budget Control


Outsourcing allows for variable costs, which enables you to budget effectively and save money. With an outsourced IT contract, you pay a fixed monthly fee, but you can customize the level of service to meet your business's needs. Additional support is available as needed, and you only pay for what you consume and when you consume it. Outsourced IT can significantly reduce operating costs, allowing you to maintain a predictable and manageable IT budget.




Reduce Labor Costs


Having in-house IT staff can be costly, particularly when ongoing training is required. Outsourcing IT enables you to concentrate on other operational aspects of the business, while saving money on internal IT labor costs.




Technical Expertise


In comparison to a single in-house IT engineer or even a small in-house IT team, managed services can provide you with a team of expert engineers with a wealth of experience. With technology advancing at a breakneck pace, it's nearly impossible to stay ahead of the curve. External IT support partners receive the most up-to-date training and are well-versed in new products and services. Investing in capabilities is critical to success, and a Managed Service Provider may be able to bridge the technical expertise gap that your in-house team may be experiencing.




Time Saving


Your internal IT resources are likely to be extremely busy; outsourcing can alleviate this burden by saving time and relieving internal employees of time-consuming tasks. It can be difficult to keep up with evolving technology because IT changes at such a rapid rate, which can be both difficult and time consuming. Your IT team will have more time to concentrate on strategy and growth.




Latest Technology


A reputable IT service provider will have the resources necessary to immediately begin new projects, will bring years of industry experience, and will provide access to an expert team. They will be able to provide and supply hardware that incorporates cutting-edge technology across a variety of vendor solutions. Additionally, they may offer advice on how to avoid outdated hardware and provide support for extending the life of existing technology beyond the vendor's end-of-service-life (EOSL) warranty





Benefits of Outsourced IT Support

why choose us

6 REASONS TO PARTNER WITH US

Quick response

We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.

Experienced

In more than 18 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.

No geek speak

You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.

Business savvy

We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.

One Stop Shop

We handle all aspects of your IT infrastructure including hardware, software management and any other related technology needs.

100% Satisfaction Guarantee

We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Service Delivery Results

20 sec

Average Call Waiting Time

75%

Same Day Resolution

55,650

Service Desk Tickets resolved

98%

SLA's Met

94%

Customer Retention

95%

Customer Satisfaction

 
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Have you got Efficient IT Support Services?

Our interactive, digital tool can rank capabilities such as performance, capacity, business alignment, and innovation to assess the strengths and weaknesses of your IT Support Services.

Based on your score, you will receive a tailored assessment with recommendations on how to improve your IT Support Services performance.

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Frequently Asked Questions

Can Managed IT reduce my operational costs?


It varies from organization to organization. But yes, the performance of your IT assets declines as time passes. An ageing infrastructure can leave you vulnerable to a data breach, data loss and cyberattacks. When you choose a managed IT infrastructure service or cloud hosting, your IT environment is maintained and updated regularly for optimal performance at a fraction of the cost.




What value will managed services bring to my business?


We aim to bring in technical value to your business in the simplest way. We’ll work with to understand the nuances of advanced technology and explain the specifics of each recommendation we present.




Will hiring an MSP be a threat to my internal IT team?


We won’t be a threat, rather we’ll be an extension of your current team. We help you fill in the gaps with our expertise and industry experience.




Who is responsible of my IT systems?


The IT environment involves many moving parts—storage, network, backups, security, visualization and more. When you utilize an MSP, you have access to experts such as network engineer, cloud manager, communication technicians and cybersecurity professionals. You nurture relationships with experts that builds and develops your system with an added layer of comfort making sure that you don’t waste your IT investments.




How do you monitor IT infrastructure conditions? Is it something we can see?


Yes. We have a customized graphic dashboard that reports on all aspects of infrastructure and is provided to all customers subscribing to this service. Our data-driven approach to reporting enables you to see a summary of your IT infrastructure performance at any given time.